Once you have successfully login to your account, you will be presented with the Dashboard. You will see and manage all your services on this page.
1- Billings
Under the menu option Billing, you will be able to do the following:
- View and download your invoices
- Make a payment for any outstanding invoices
- View and add/modify payment methods
2- Manage Services
You can manage all your services by selecting the option Manage from the dropdown. Selecting this option will allow you to do the following:
- Change your password
- Request a service cancellation
- View your billing cycle and payment amount
- View your payment method
- View your next payment due date
- Login to your Control Panel to manage websites and domains
The Different Types of Renewal of Services
1 - Automatic Renewal
When you subscribe your services, they are set to automatic renewal as the default mode. This ensures that your services are systematically renewed when the subscription expires.
Example: You subscribed to a Web Hosting plan on 15 January 2024. It will be automatically renewed on 15 January 2025 and the amount corresponding to its annual subscription will be debited from your default payment method.
If you have registered a payment method in the Cobimex Hosting Control Panel, it will be used to pay for your bills automatically. If you have not registered a payment method, you will be sent an invoice via email. You will then need to pay it via your Control Panel.
For services with an automatic renewal frequency, you will also be sent an email reminder a few day before, listing the services that will need to be renewed soon. If you do not want to extend one of these services, you just have to cancel them in your Control Panel
Warning: The absence of a payment method in your account does not trigger an automatic cancellation of your services.
2- Manual Renewal
If you do not want automatic renewal and therefore direct debit, you can change the renewal type for certain products (Domains, Hosting plans, Email) and switch them to manual renewal.
This renewal method may be useful if:
- You are not sure whether you want to keep the service after its expiry date.
- You do not want your bills to be debited automatically from your payment method.
If you choose manual renewal, you will receive several reminders by email before the expiry date, each containing a link to renew services online when they expire.
You can also pay via the Cobimex Hosting Control Panel.
Warning, if you do not pay for a service that is renewed manually, it will be suspended on its expiry date, then deleted after a few days.
However, if you do not wish to keep this service, you do not need to request its cancellation.
